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Technical Articles
How do I set my computer so I do not have to keep entering in my ID and Password?
Viewed 511 times since Wed, Sep 24, 2008
Question:  How do I change the settings on my computer so that when I go to a ConnecTech Sharepoint site I do not have to enter my ID and Password multiple times?   Answer:  Go to Tools within Internet Explorer.  Select Internet Options and click on the Content Tab.  Select the 'autocomplete" setting buttons.  Click inside the check box "prompt me to save password".  Click OK.
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How do I fix error stating that Java Virtual Machine is not fully qualified?
Viewed 175 times since Mon, Aug 25, 2008
Question: How do I correct system for Java when error states \"Java Virtual Machine is not fully qualified"?   Answer: With Internet Explorer open, click on the link to "tools" .  Check "manage Add-ons" under tools>disable or enable>.  Scroll to "Sun Java Console".  It should be enabled.  If not, highlight it and then under settings in the lower left corner, click inside the Enable radio...
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When attempting to use Banner INB, I receive the java error "Java has discovered application components that could indicate a security concern"after upgrading to Java 6, update 19+.
Viewed 169 times since Tue, Jun 15, 2010
To work around this problem use these steps: Click Start. Click Control Panel. Double click on Java Control Panel. Click Advanced tab in Java Control Panel. Double click on Security. Double click on Mixed Code. Click on "Enable - hide warning and run with protections". Click ok and close all your web browsers. Launch Banner INB If you have any questions, please contact: eas.is@ttu.edu
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Who do I contact when I have technical problems with Banner applications?
Viewed 167 times since Tue, Aug 26, 2008
Question:  Who do I contact when I have technical problems with Banner applications?   Answer:  IT Help Central is available to assist with eRaider sign-in problems, browser errors, network accesss, and other general system/software problems you may encounter.  You may contact IT Help Central at (806) 742-HELP, ithelpcentral@ttu.edu , or http://www.depts.ttu.edu/helpcentral/request.php .     AFISM is available to assist with Banner F...
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When I try to login to Microsoft Office Communicator, I get error "Cannot sign in to Communications Service because the server is temporarily unavailable" What can I do?
Viewed 160 times since Fri, Nov 21, 2008
Answer:  Uninstall Microsoft Office Communicator and then go back to your eRaider and download/install it again.  This should automatically get your login setup by default.
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How do I put the desktop icons on the task bar at the bottom of my computer screen?
Viewed 149 times since Wed, Jan 21, 2009
Answer:  Right click on the task menu bar at bottom > scroll and click on lock desktop to unlock task bar> right click again on bar> scroll to toolbars> choose desktop (this will check the desktop to show in the taskbar). ...
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The video is bad when I use Windows Media Player, how do I fix this?
Viewed 149 times since Tue, Feb 24, 2009
Question:  The video is bad when I use Windows Media Player, how do I fix this?   Answer:  Go to the following website and download Windows Media Player 10:   http://www.microsoft.com/DownLoads/details.aspx?FamilyID=b446ae53-3759-40cf-80d5-cde4bbe07999&displaylang=en.  
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What do I do when a PDF document is not printing correctly?
Viewed 146 times since Thu, Jun 19, 2008
Question:  What do I do when a PDF document is not printing correctly?   Answer:  If a training document does not print correctly, verify that you have the current Adobe Reader Installed.  Adobe Reader can be downloaded for free from this site:  http://www.adobe.com/uk/products/acrobat/readstep2.html
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How do I access voicemail remotely?
Viewed 145 times since Mon, Aug 11, 2008
Question:  How do I access voicemail remotely?   Answer:  Follow these steps: Call your telephone number Press ** when you hear the greeting start to play Enter your mailbox number, your password and press the pound (#) key Press 2 to play first new message Press 6 to listen to saved messages Press 8 to change mailbox Admin options Press 5 to forward copy a message from your mailbox to another mailbox in yo...
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How do I uninstall Internet Explorer 8?
Viewed 133 times since Tue, Aug 18, 2009
To uninstall Internet Explorer 8 and restore an earlier version of Internet Explorer, follow these steps:   1.  Close all programs 2.  Click Start and then click Control Panel 3.  Click Add or Remove Programs 4.  In the list of currently installed programs, click Windows IE 8 and      then click Remove. 5.  Follow the instructions to uninstall Internet Explorer 8 6.  When the uninstall program is finished, restart your compute...
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I updated Java and now I cannot get into INB, what do I do?
Viewed 130 times since Mon, Nov 17, 2008
Question:  I updated Java and now I cannot get into INB, what do I do?   Answer:  You can update to Java version 6.  If higher than 6, you will need to go to the "add/remove" under "control panel" and uninstall versions higher than 6.  If at that time you still can not open INB, uninstall all Java and then download version 6.  When the java updates pop up after getting version 6, ignore them until the group working wit...
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Can I set my system so the question asking if I want to go into the secure area is not received?
Viewed 118 times since Thu, Aug 28, 2008
Question:  Can I set my system so the question asking if I want to go into a secure area is not received?   Answer: These instructions are for Internet Explorer only: Using Windows login credentials with Internet Sites 1. Open Internet Explorer(browser) 2. Click on Tools 3. Click on Internet Options 4. Click on Miscellaneous 5. Click on display mixed content 6. Click on enable the mixed content 7. Exit out of the browser
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How do I modify my existing VPN network connection to work following the recent upgrade?
Viewed 117 times since Mon, Oct 20, 2008
Question:  How do I modify my existing VPN network connection to work following the recent upgrade?   Answer:  The directions for this are found in the attachment below.
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How do you add one of the functional mailboxes to someone’s Outlook?
Viewed 116 times since Mon, Aug 25, 2008
Question:  How do you add one of the functional mailboxes to someone's Outlook?   Answer:  Follow these steps:   1.  Open Outlook 2.  Click on Tools in the Toolbar 3.  Click on Account Settings 4.  Click on Change 5.  Click on More Settings 6.  Click on the Advanced Tab 7.  Select Add 8.  Type in the name of the Mailbox, select OK 9.  Select OK until you are out of the "Tools" area
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How do I make the LCD screen on my laptop lighter or darker?
Viewed 111 times since Mon, Nov 17, 2008
Answer:  On the lower left section of the keyboard is a button that has blue "fn" on it.  Hold this button down and keep tapping the up arrow (found on right side of keyboard) to increase the brightness.  Tap the down arrow to decrease the brightness.   *Note:  This works for most laptops having the "fn" key.
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How do I fix error "Error loading C:WINDOWSSystem32NVMCTRAY.DLL the specified module could not be found"?
Viewed 110 times since Thu, Dec 11, 2008
Answer:  1.  Go to the Start button, and then select run.  2.  Type msconfig in the field to the right of Open: 3.  Click OK or hit the enter key 4.  Click on the Startup TAB 5.  Click the Disable All button 6.  Click OK 7.  A pop-up will open with "restart or "exit without a restart" 8.  Close all apps that are open. 9.  Select Restart     Upon restart, a message box will appear with information about the ...
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How do I add a person as an administrator on a computer?
Viewed 109 times since Fri, Feb 27, 2009
Answer:  Users and managers are added as administrator when the computer is set up for the user.  Either one logged onto the computer will be able to add another user as an administrator.  To do this, follow these steps: Right click on the "My Computer" icon, found on the desktop or under the start button. Scroll to Manager Open the plus sign (+) beside local users and groups In the column on the left, click on ...
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How do I set Outlook up for a new employee (new to my dept - not to Tech)?
Viewed 107 times since Mon, Mar 2, 2009
Answer:  You must first add the person as an administrator - directions are in the knowledgebase.  Once the person is added as an administrator, follow these steps: Click on the Start button Hover over all programs Scroll to Microsoft Office Scroll to  Microsoft Office Outlook Follow the directions provided: Click OK to popup with name/initial Click no to next popup box Click no to next popup box ...
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How do I fix my wireless keyboard when it loses connection?
Viewed 104 times since Tue, Feb 24, 2009
Answer:  Press the blue button on the side of the Bluetooth USB Receiver. The Receiver will be found: on the side of the monitor in the USB port on the front of the computer OR in the back of the computer USB port Press the button on the bottom of the keyboard beside the on/off switch.   A popup box for the wireless Bluetooth should appear. On the lower left, select button "Connect to another device"...
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How do I fix "error on pc//data execution error"?
Viewed 100 times since Mon, Aug 25, 2008
Question:  How do I fix "error on pc//data execution error"?   Answer:  Follow the steps below Right click on the My Computer icon Scroll down to properties Click on the advanced tab Click the settings button under Performance Click on the Data Execution Prevention Tab Select "Turn on DEP for all programs and services except those I select:" Click Add button In drop down scroll to l...
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What do I do when I get the notice "Cookies and JavaScript are required"?
Viewed 95 times since Wed, Oct 29, 2008
Answer:  You will need to change the settings on your computer to enable these.  The instructions for completing this are accessed with the link below.
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What do I do when I get "SIP Communications service failed" errors when trying to open office communicator service?
Viewed 87 times since Mon, Nov 17, 2008
Answer:  First, verify that your communicator is 2007.  To do this, click on the drop down arrow at the top left on your office communicator.  Scroll to help, then scroll to \"about Microsoft Communicator.   If you have 2007, proceed by:   1.  Open Outlook   2.  Go to Tools   3.  Click on Account Settings   4.  Double click on the "Microsoft Exchange" server   5.  Click on the "more settings" ...
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How do I contact the Help Desk?
Viewed 85 times since Wed, Jun 10, 2009
How do I contact the Help Desk? For TTU Employees 742-HELP ithelpdesk@ttu.edu     For HSC Employees 743-2875 ithelpdesk@ttuhsc.edu    
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