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  1. What happens if I don’t have an active eRaider account? Category:  Web Time Entry/ Web Leave Report   Question:  What happens if I don’t have an active eRaider account?   Answer:  Please contact IT Help Desk Central to activate your account. The contact numbers are: HSC IT help desk and URL is:... Read More
  2. How do I gain access to XTENDER? Access to any Student folders requires completion of the FERPA online training. Xtender access is granted at the department level.    How do I get access to the folder(s) that I need? The links below were created to allow you one click access to op... Read More
  3. How can I RESET my Oracle Password? You can reset your Banner Oracle ID password by going to the TEAM web site. You can reset your Banner Oracle ID password by going to the TEAM web site. http://team.texastech.edu   1.             Log in using your eRaider username and pass... Read More
  4. I have FORGOTTEN what my Oracle ID is? You can get your Oracle ID by going to the TEAM web site.   http://team.texastech.edu   1.             Log in using your eRaider username and password 2.             Click on Reset Password 3.             Follow Gui... Read More
  5. How do I add a person as an administrator on a computer? Answer:  Users and managers are added as administrator when the computer is set up for the user.  Either one logged onto the computer will be able to add another user as an administrator.  To do this, follow these steps: Right click on the "My ... Read More
  6. When I try to login to Microsoft Office Communicator, I get error "Cannot sign in to Communications Service because the server is temporarily unavailable" What can I do? Answer:  Uninstall Microsoft Office Communicator and then go back to your eRaider and download/install it again.  This should automatically get your login setup by default.... Read More
  7. I don’t have an TTU/HSC Employee tab on my page! What do I do? Category:  Web Time Entry / Web Leave Report   Question:  I do not have an TTU/HSC Employee tab on my page, what do I do?   Answer: You need to activate your eRaider account so you can have the proper tab. Please call IT Help Central to activa... Read More
  8. Will I need a User ID and a Pin # to log into WTE/WLR to input my hours? Category:  Web Time Entry/ Web Leave Report   Question:  Will I need a User ID and a Pin # to log into WTE/WLR to input my hours?   Answer:  No, you will use wte.texastech.edu so you will not need a User ID or a pin #.  It will require you to ... Read More
  9. Who do I contact when I have technical problems with Banner applications? Question:  Who do I contact when I have technical problems with Banner applications?   Answer:  IT Help Central is available to assist with eRaider sign-in problems, browser errors, network accesss, and other general system/software problems you m... Read More
  10. How do I change the settings on my computer so that when I go to a ConnecTech SharePoint site I do not have to keep putting in my ID and Password over and over? These instructions are for Internet Explorer only:  Using Windows login credentials with Internet Sites 1. Open Internet Explorer(browser) 2. Click on Tools 3. Click on Internet Options 4. Click on Security Tab 5. Click on Internet (the icon th... Read More